Appointments
Appointment with Doctor
Call between 8.00am - 6.00pm
Remember to make a separate appointment for each person to be seen. If you cannot keep an appointment for any reason please let us know so that we may give it to someone else.
In An Emergency - Medical emergencies will be seen the same day with the minimum of delay. We reserve special appointments during the day for patients who need seen as a priority.
For non-urgent problems please try to book two or three days ahead.
We also offer telephone consultations where appropriate. Please ask the receptionist for details.
Appointment with Nurse
Call between 8.00am - 6.00pm
Patients can make an appointment to see one of the nurses without having to see a doctor first. This service may be used for such things as stitch removal, wound dressing, ear syringing, breast examination, cervical smears and general health promotion advice.
Home visits
Call between 8.00am - 10.30am
Where possible, requests for home visits should be made before 10.30am to enable doctors to plan visits more efficiently.
Home visits are reserved for patients unable for medical reasons to attend the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
Out of hours - NHS 24
Please note that the local Primary Care Emergency Centre is now based at Perth Royal Infirmary for evening and weekend consultations and visit.
In order to obtain medical advice out of hours, please call NHS 24 on 08454 24 24 24. A receptionist in the emergency call centre will answer your call.
They will either:
- Arrange for you to speak to a doctor or nurse
- Invite you to attend the centre to be seen by the doctor, or
- Arrange a home visit if you are too ill to visit the centre.
Transport to and from the centre is available if you cannot arrange this yourself.
Further advice and information can also be obtained on the NHS24 website.
IN SERIOUS EMERGENCIES DIAL 999 FOR AN AMBULANCE. ANY DIFFICULTIES IN CONTACTING NHS24 DIAL THE OPERATOR – 100
Obtaining test/XRay results
We ask that patients do not call the surgery before 11.30am to request test or examination results. The doctors will have looked at incoming test results in their electronic mail, and will highlight any that need further action or clarification. This comment will be available to the receptionist on the computer and you may be requested to make an appointment to see or speak to the doctor as a result of a test you have had done.
Children
Please do not expect the doctors to see a child as part of a consultation with an adult parent or guardian. Appointments are only 10 minutes in length and they must have a separate appointment made for them. Children should be accompanied by a parent or guardian, until they reach an age where they are considered responsible enough to make their own decisions regarding their medical care. The doctor reserves the right to decide on this matter.
Working Patients
We appreciate that it is not always easy for patients who are working full time and may work away from Perth to make appointments at times that are suitable. We do have surgeries after 5pm on four days each week (3 days at Methven). Please do not forget that telephone consultations are available, and this may be more convenient if you are working.
Specimens
You may be asked by the doctor to provide a specimen that will be sent away to the laboratory for testing. When you return this to the surgery, please can you ensure that your name, date of birth and CHI number are on the label of the container. (The GP or receptionist will be able to give you your CHI number). Your specimen will then be put in the appropriate envelope with full identification to avoid the chance of mistaken identity or the need for re-testing which may happen with non-identifiable samples.
We ask that you do not phone the practice before 11.30am on any day, to obtain the results of these tests. This avoids the congestion on the phone lines in the early mornings.